Why ERP projects fail before go-live
The real risks in an ERP implementation show up long before the system does — in scope, sponsorship, and change readiness.
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Senior IT Manager · Riyadh
Muhannad
Muhannad
AlHaj Issa
Digital solutions, systems integration & cybersecurity.
A Senior IT Manager with 20 years across construction, financial services, and enterprise environments in Saudi Arabia and Jordan — building integrated, secure systems that connect finance, HR, and operations.
Riyadh · KSA
About
Turning complex technology into business advantage.
I'm Muhannad AlHaj Issa, a Senior IT Manager with 20 years across construction, financial services, and enterprise environments in Saudi Arabia and Jordan. I design and implement integrated digital infrastructures that connect Finance, HR, investor relations, and operations into a single, secure, and visible ecosystem.
Organisations rarely struggle with technology itself — they struggle with systems that don't talk to each other, data nobody trusts, and processes still running on spreadsheets. That's the problem I've spent two decades solving: API-driven integration, middleware design, workflow automation, ERP management, Power BI and AI-assisted analytics, and cybersecurity governance.
I translate business requirements into scalable architecture, manage stakeholders from C-suite to department heads, and oversee vendors end-to-end — with a proven record of 99.9% uptime across large-scale enterprise environments. PMP, ITIL V3, MCSE, and Fortinet NSE3 certified.
Muhannad AlHaj Issa
20
Years in IT leadership
99.9%
Uptime sustained at scale
8+
Enterprise ERP & integration projects
2
Countries — KSA & Jordan
Expertise
Where I deliver value
Four areas where I help organizations move from legacy complexity to dependable, future-ready technology.
01
ERP Implementation & Optimization
End-to-end ERP delivery — from requirements and vendor selection through migration, go-live, and continuous optimization that users actually adopt.
02
Digital Transformation
Mapping technology roadmaps to business strategy — modernizing processes, integrating systems, and building the capabilities for sustainable change.
03
IT Infrastructure & Security
Resilient networks, servers, and cloud — designed and hardened for uptime and security, with firewall and access controls built in from day one.
04
IT Governance & Compliance
ITIL service management, ISO-aligned processes, and PDPL data-protection programs — governance that satisfies auditors and protects the business.
Experience
A track record across the IT leadership ladder
Sep 2024 — Present
Senior IT Manager — Digital Solutions & ERP
AlEnshaiah Contracting Company · Riyadh
Sustaining 99.8% uptime across Finance, Procurement, HR, and Cost Control. Designed API-based ERP integrations and middleware automation that cut manual reconciliation by 40%, led a zero-disruption ERP migration, built Power BI and AI-assisted dashboards for leadership, and automated Aconex document workflows — reducing approval cycle time by 35%.
Aug 2023 — Aug 2024
Senior IT Manager — Group Digital Infrastructure
Tantash Group · Istithmar for Financial Services
Governed the digital infrastructure of a diversified financial services and investment group. Integrated systems with Amman Stock Exchange data feeds in full JSC compliance, delivered a zero-downtime Office 365 migration with 100% adoption, and cut communication costs 25% through an integrated Avaya IP telephony solution.
Nov 2019 — Jan 2023
Senior IT Projects Manager — Systems Integration
Smart Systems
Delivered 8 enterprise ERP and infrastructure projects on time and within budget across multiple industries. Designed secure network architectures and integration solutions, and cut post-go-live support incidents by 30% through rigorous UAT, automated testing, and end-user training. PMI and ITIL frameworks throughout.
Jul 2008 — May 2019
Head of IT Infrastructure & Digital Systems
SAPAC
Sustained 99.9% enterprise availability over 11 years across Microsoft server environments (AD, Exchange, SQL, SharePoint), networks, and IP telephony — the benchmark that defines my approach. Built a SharePoint document management system (−60% retrieval time) and passed ISO 9001 internal audits with zero non-conformities.
2004 — 2008
Earlier Career
IT Manager, TIS / Tantash · Technical Support Engineer, Pan Jordan for Computers (Amman)
Led group IT infrastructure, IP telephony integration, and IT governance — building the operational foundation that shaped two decades of enterprise delivery.
Certifications & Education
PMP
ITIL V3 Foundation
MCSE
MCITP
MCTS — SharePoint & SQL
CCNA Fundamentals
Fortinet NSE3
ISO 9001:2008 Internal Auditor
Oracle Primavera Contract Management
B.Sc. Computer Engineering — Al-Balqa Applied University (2004)
Testimonials
What colleagues say
“
Muhannad led our ERP rollout with calm precision. He kept a complex project on track and made sure the team actually understood the new systems.
Tayseer JaberCFO, SAPAC
“
A rare blend of deep technical knowledge and business judgment. Our infrastructure has never been more stable or more secure.
Samer Abu DurrahOperations Director, SAPAC
“
His work on our PDPL compliance program gave leadership real confidence. Thorough, practical, and audit-ready from the start.
Mustafa AlawnehCADO, AlEnshaiah
Insights
Latest articles
Notes on ERP, IT governance, and digital transformation.
PDPL in practice: a builder's checklist
What it actually takes to stand up a data-protection program that satisfies auditors and protects the business.
Read article →
Modernizing IT without breaking operations
A pragmatic approach to upgrading infrastructure while the business keeps running at full speed.
Read article →
Digital Transformation in Construction
Eng. Muhannad AlHaj Issa (Protected) — A practical guide to leading digital change in the construction industry.
Get the book →
Digital Transformation in Construction — International Edition
Eng. Muhannad AlHaj Issa — Expanded international edition covering global best practices in construction digitalization.
Get the book →
From P6 to the Boardroom
Eng. Muhannad AlHaj Issa — A guide to bridging project planning and executive decision-making for construction and enterprise environments.
Get the book →
Contact
Let's build something that lasts.
Open to leadership roles, advisory engagements, and conversations about ERP, infrastructure, and digital transformation.
Riyadh, Saudi Arabia
[email protected]
+966 500 172 920